FAQs

To ensure your order arrives by Christmas, please order no later than these dates:

We have proudly partnered with Sendle (Courier) and Austalia Post (Express Post) as our delivery partners. So you can be confident your order will arrive faster than most other services. We will determine the best shipping service based on your order and location. Once shipped, you will recieve an email with full tracking information.

Our preference is to use Sendle where possible — Australia’s first 100% carbon-neutral delivery service. You get all the benefits of a fast courier service, with the feel-good knowledge that you are also looking after the planet.

Sendle specialise in door-to-door delivery, so they need a physical street address for delivery. If you are not going to be home, consider using your work address for delivery!

Shipping rates vary based on your order weight and size. Final shipping fees are calculated at checkout.

• Free delivery for orders over $99
• Free local delivery for post codes 3027, 3028, 3029 and 3030
• $9.99 for small orders
• $13.99 for medium-sized orders
• $15.99 for large/bulky orders

The table above provides a guide for delivery. It does not account for public holidays. Our current averages for delivery are:

• Victorian Metro: 1.5 days
• All other Metro: 3 days
• Regional & Rural: 3.5 days

Sendle, our delivery partner, is a courier service. Sendle specialises in door-to-door delivery, so they need a physical street address for delivery and cannot deliver to Australia Post-owned properties (this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations) because Australia Post restricts delivery to these locations.

If you need delivery to one of these locations, please contact us prior to ordering as we will need to send these via Australia Post and this wil incur a surcharge due to higher costs involved.

First, don't stress! We want your expereince with us to be a positive one. So we will do our best to sort out a reasonable solution!

We do everything we can to package and protect your order to ensure it arrives in optimal condition. However if something goes wrong, here is what you can do:

• Order has gone missing? Please Contact us immediately
• Item(s) damaged? Please visit our Refunds and Returns page for more information

No, unfortunately we are not able to do split shipments. If you would like to ship to more than one address, you will need to create separate orders.

Unfortunately, we do not have a pick-up service at this time.

To ensure your order arrives by Christmas, please order no later than these dates:

Purchasing from Maddison Lea is convenient and easy. Once you find a product you like, just click the "add to shopping basket" button. After you have added all of your desired products proceed to the checkout by clicking the checkout button. If you have any problems, please contact us

You can make your shopping experience better if you create an account. Having an account will allow you to:

• Check out faster
• Save multiple shipping addresses
• Access your order history
• Track new orders
• Save items to your Wish List

Yes! Please see our Weddings + Events section