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FAQs

Purchasing from Maddison Lea is convenient and easy. Once you find a product you like, just add it to your shopping basket. After you have added all of your desired products proceed to the checkout by clicking the checkout button. You can make your shopping experience better if you create an account. Having an account will allow you to:

  • Check out faster
  • Save multiple shipping addresses
  • Access your order history
  • Track new orders
  • Save items to your Wish List

All order are sent via Express Post (via Australia Post) for fast and trackable delivery. Depending upon the size of the items ordered, shipping fees start at $12.40 and range up to $18.90. All orders over $99 qualify for FREE Express delivery. Final shipping fees are calculated at checkout.

We process, pack and post all orders as quickly as possible. We dispatch daily, Monday to Thursday, however demand can sometimes peak unexpectedly, and so please use the table below for our standard guidelines for dispatch.

Order received byOrder dispatchedTransit time (metro)Transit time (regional & rural)
Monday 1pm Same business day 1 day 2-3 days
Tuesday 1pm Same business day 1 day 2-3 days
Wednesday 1pm Same business day 1 day 2-3 days
Thursday 1pm Same business day/Monday 1 day 2-3 days
Friday Monday 1 day 2-3 days
Saturday Monday 1 day 2-3 days
Sunday Monday 1 day 2-3 days

Please Note

Although we have aligned ourselves with excellent delivery partners, there may be times when, despite their best efforts, parcels are delayed in the delivery process. Unfortunately, these delays are beyond our control.

Regional & remote customers: If you live in regional or outlying areas, your order may take longer to be delivered. Distance also means delivery could take up to 7 days and will most likely compromise the quality of our products, so please bare this in mind when ordering. We will not be held responsible for products that are adversely affected on arrival in these circumstances.

Please check your postcode against the Australia Post guidelines for more accurate delivery timeframes. Orders received after 2pm will be sent out on our following dispatch day, however we may dispatch that same day when possible. If you need to delay us sending your order, you will need to make this clear in the comments section at checkout, or contact us after placing your order as quickly as possible.

Summertime/Hot weather policy

During summertime, we might delay some of the order shipment when we believe that the weather is too hot to send any of our products and will proceed with the shipment as soon as the temperatures are deemed acceptable.

*Disclaimer: Although we have aligned ourselves with excellent delivery partners, there may be times when, despite their best efforts, parcels are delayed in the delivery process. Unfortunately, these delays are beyond our control.

How we deliver your items

We use Australia Post Express and Parcel Post for all deliveries. We currently only deliver to addresses within Australia and do not deliver to Australia Post parcel lockers, due to increased likelihood of exposure to higher temperatures. Australia Post deliver Monday – Friday 9am -5pm. They do not deliver on weekends or public holidays.

Note: If you live in regional or outlying areas, your order may take longer to be delivered. Distance also means delivery could take up to 7 days and will most likely compromise the quality of our products, so please bare this in mind when ordering. We will not be held responsible for products that are adversely affected on arrival in these circumstances.

How we protect your products during shipping

We lovingly pack your items to ensure they arrive in premium condition. Almost all of our food products are highly heat sensitive, so where appropriate we include thermal insulation packaging such as foil bubble-wrapping. For added protection, we may also use Techni Ice Disposable Dry Ice Packs. Techni Ice is a proud 100% Australian owned and operated company and we are proud to be using this revolutionary product in our business.

Note: To ensure items arrive in the best possible condition, during periods of extreme heat we may hold your order and notify you by email when it will be dispatched to avoid spoilage.

Unfortunately, we cannot take any responsibility for melted product to remote destinations; however, we will make every effort to ensure this does not happen. If there are delays in receiving your product, this is beyond our control and no refunds cannot be offered for spoilt products.

What if my chocolate is discoloured?

The whitish/grey discolouration sometimes seen on chocolates is called bloom. Some may mistake it for mould growth – but it is not! All chocolates are carefully kept, handled and inspected prior to sending. Bloom may develop on chocolate in response to fluctuations in temperature during transit. What you are actually seeing is nothing more than cocoa butter or sugar crystals coming to the surface of the chocolate in response to temperature changes. This will not alter the taste in any way. Whilst we take the upmost care with our packing and shipping processes to ensure your satisfaction, blooming is not a refundable part of our policy.

Can I ship to multiple addresses?

No, unfortunately we are not able to do split shipments. If you would like to ship to more than one address, you will need to create separate orders.

Can I pick up my order?

Unfortunately, we do not have a pick-up service at this time.