Shipping
We have proudly partnered with Sendle (Courier) and Austalia Post (Express Post) as our delivery partners. So you can be confident your order will arrive faster than most other services. We will determine the best shipping service based on your order and location. Once shipped, you will recieve an email with full tracking information.
Our preference is to use Sendle where possible — Australia’s first 100% carbon-neutral delivery service. You get all the benefits of a fast courier service, with the feel-good knowledge that you are also looking after the planet.
Sendle specialise in door-to-door delivery, so they need a physical street address for delivery. If you are not going to be home, consider using your work address for delivery!
Shipping Rates: Shipping fees are calculated based on your order’s weight and size. Final shipping costs will be displayed at checkout.
Free Shipping: Orders over $199 qualify for free shipping.
Free shipping is also available for orders to postcodes in 3148.
Estimated Shipping Fees (subject to change based on current rates from Australia Post):
- $9.99 for small orders.
- $13.99 for medium-sized orders.
- $15.99 for large/bulky orders.
* Not valid with any other promotions or coupon codes
| Ordered | Shipped | Metro delivery | Regional & Rural delivery |
|---|---|---|---|
| Monday | Wednesday | Same day - 5 days | 2-8 days |
| Tuesday | Thursday | Same day - 5 days | 2-8 days |
| Wednesday | Friday | Same day - 5 days | 2-8 days |
| Thursday or Friday | Monday | Same day - 5 days | 2-8 days |
| Saturday or Sunday | Tuesday | Same day - 5 days | 2-8 days |
The table above provides a guide for delivery. It does not account for public holidays. Our current averages for orders once shipped are:
- Victorian Metro: 1.5 days
- All other Metro: 3 days
- Regional & Rural: 3.5 days
Sendle, our preferred delivery partner, is a courier service. Sendle specialises in door-to-door delivery, so they need a physical street address for delivery. However, we may use Australia Post Express Post if we believe this will be the fastest method for your location. If you specify an Australia Post-owned property (ie. post offices, PO boxes, locked bags, parcel lockers or parcel collect locations) we will naturally send your order exclusively with Australia Post.
First, don't stress! We want your expereince with us to be a positive one. So we will do our best to sort out a reasonable solution!
We do everything we can to package and protect your order to ensure it arrives in optimal condition. However if something goes wrong, here is what you can do:
- Order has gone missing? Please Contact us immediately
- Item(s) damaged? Please visit our Refunds and Returns page for more information
No, unfortunately we are not able to do split shipments. If you would like to ship to more than one address, you will need to create separate orders.
Unfortunately, we do not have a pick-up service at this time.
Ordering
Purchasing from Maddison Lea is convenient and easy. Once you find a product you like, just click the "add to shopping basket" button. After you have added all of your desired products proceed to the checkout by clicking the checkout button. If you have any problems, please contact us
You can make your shopping experience better if you create an account. Having an account will allow you to:
- Check out faster
- Save multiple shipping addresses
- Access your order history
- Track new orders
- Save items to your Wish List
Yes! Please see our Weddings + Events section